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First, review the questions below. And then if they don't help, you can submit a Support Ticket to us.Category: Text Messaging| # | Question |
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| 1. | Why am I not getting text messages from MyFantasyLeague.com?
Answer: To try to debug possible reasons why you're not getting text messages from us, please follow the steps below.
- Text messages are not sent for picks made from the live draft room. The live draft room is designed for all at once drafts, where everyone is in the live draft room at the same time, so therefore, no notifications are made (either via text messaging, or email) from picks that are made in the live draft room.
- Did you validate your cell phone number with us? Before we can start sending you text messages, we need to first make sure that you've entered the correct cell phone number into the site. Please go to the Mobile Setup page, check the checkbox to send a validation code to your cell phone, and then enter that validation code into the Mobile Setup page.
- Go to your For Owners > Franchise Setup - Mobile page - make sure your cell phone number is entered correctly (in the format 123-456-7890 - do not use a "1-" prefix, and do not use anything other than dashes to delimit parts of the phone number). Also, make sure the correct cell phone carrier is selected.
- Have your commissioner go to the For Commissioners > Email Log page. Is your cell phone number and carrier listed there for text messages we attempted to send to you? If not, it means that your franchise was not set up correctly for text messages - the above steps will help resolve this issue.
- If your cell phone number and carrier is listed there, have your commissioner click on that email address, and send you a test text message via his email program. Are you able to receive that test message? If not, it means that your cell phone number and/or carrier were not set up correctly above. Another possibility here - call your cell phone carrier, and make sure your account with them is set up to allow text messages via their "email to SMS gateway". Some cell phone carriers allow customers to block text messages, or block "email to SMS gateway" text messages, so you should double-check to make sure your account with your cell phone carrier is not set up that way.
- If you are able to receive the test text message from your commissioner, what's most likely happening is your cell phone carrier is blocking (or delaying) our efforts to send you a text message. If the above suggestions do not solve the problem, your best bet would be to get in touch with your wireless carrier directly, telling them that they are delaying and/or blocking "email to text message gateway" messages from MyFantasyLeague.com and asking if they would be able to "whitelist" the MyFantasyLeague.com domain name, to allow us to send text messages to you immediately, without a delay. We've gotten in touch with the various carriers, and they have told us that because we're not a customer reporting the problem, they cannot fix it, but if enough of their current customers voice their displeasure to them about this problem, hopefully they'll be able to change their policy, and allow these text messages through! You should refer to your cell phone bill for information on how to contact them for support issues.
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| 2. | How do I turn off text message updates?
Answer: To turn off the various text messages you get from our site, go to the For Owners > Franchise Setup - Mobile and un-check the checkboxes for the events you no longer wish to get text messages for.
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