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First, review the questions below. And then if they don't help, you can submit a Support Ticket to us.Category: Sounds| # | Question |
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| 1. | Why can't I hear the sound clip I've specified for my franchise sound clip?
Answer: There could be several reasons why. Please check all of the following things.
1 ) Double check that you have this option set to YES on the Franchise Setup Page here: http://www03.myfantasyleague.com/2021/csetup?L=league_id&C=FCUSTOM
"Play Audio Clips on League Pages?"
2 ) Can you hear other sounds on your computer? If not, please check your computer owner's manual to be sure that your speakers are properly attached to your computer and configured.
3 ) Can you hear sounds on other web pages? If not, there is a good chance that your web browser is not configured to hear sound clips properly. You should check your web browser's documentation (or, search Google) for instructions on how to set it up so you can hear .WAV or .MP3 files. Also, be sure that your web browser is upgraded to the latest version. Sometimes older versions of web browsers have problems preventing them from playing sounds - specifically, Firefox 22 has a known bug related to sounds which is fixed in Firefox 23 (and later) versions. Here's another site with tips for configuring google chrome for sound when you have issues.
4 ) Is the web address (URL) specified for your franchise sound clip correct? URLs must be entered EXACTLY correctly in order to play the sound you've specified. The best way to test this is to go to your franchise setup page or your appearance page, highlight your sound clip URL with your mouse, use the Copy option off your Edit menu to copy the URL, then paste it into your browser's Location type-in box, to try to go directly to that URL. Your web browser should start playing the specified sound clip. If you hear or see ANYTHING else other than the sound clip you've specified (including a full web page that happens to have the sound clip embedded in it), then you've entered an incorrect URL.
5 ) You've specified a file type other than .WAV or .MP3 - .WAV and .MP3 files are the ONLY kind of sound clips you can embed into league web pages.
If you've checked all of the above things, and all looks OK, you should contact your PC's support line (or, do a Google search) to have them help you with your problem. Due to the complex nature of audio problems we cannot offer further support for audio problems.
NOTE: The league sound clip option has been deprecated going forward on MFL. This was due to incompatibility with most modern browsers and mobile interfaces. So there isn't any way to add a sound clip to your league home page anymore.
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| 2. | How do I Turn off League Sound Clips?
Answer: If you wish to have your leagues sound clips turned off go to the For Owners > Franchise Setup - Customize and choose the option to not: "Play audio clips on league pages?"
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| 3. | I hear an "uh-oh" sound every time I access my home page. How do I turn this off?
Answer: This sound is due to your League Chat Module notifying you that you of a new post. If you go to that module there is a Speaker Icon next to the "Post" button. Click this to mute the sound of this module.
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| 4. | How do I Add a Sound to my Franchise Page?
Answer: Owners may add a sound to their Franchise Information Page by going to the For Owners > Franchise Setup - Customize and entering either a URL for a sound clip or uploading a sound clip in the Franchise Sound Clip option.
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